Privacy Policy
Last Updated: November 15, 2025
At clarispot, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
This Privacy Policy applies to all users of clarispot, including clients seeking expert consultations and consultants offering their services. By using our platform, you consent to the data practices described in this policy.
We are committed to transparency and compliance with applicable data protection laws, including GDPR and other relevant regulations.
Personal Information
When you register on clarispot, we collect information such as your name, email address, phone number, profile photo, and payment information. For consultants, we also collect professional details including credentials, expertise areas, and portfolio information.
Usage Data
We automatically collect information about how you use our platform, including your IP address, browser type, pages visited, consultation history, search queries, and interaction patterns with experts and clients.
Communication Data
Messages exchanged through our platform, consultation recordings (with consent), reviews, ratings, and feedback are collected to improve service quality and resolve disputes.
Service Delivery
We use your information to facilitate consultations, process payments, match you with appropriate experts or clients, send booking confirmations, and provide customer support.
Platform Improvement
Your data helps us analyze platform usage, improve our algorithms for expert matching, develop new features, and enhance user experience based on behavioral patterns.
Communication
We send transactional emails (booking confirmations, payment receipts), marketing communications (with your consent), and important platform updates or security alerts.
Legal Compliance
We may use your information to comply with legal obligations, enforce our terms of service, protect against fraud, and respond to legal requests from authorities.
Between Users and Consultants
When you book a consultation, we share necessary information (name, profile details, consultation reason) between you and the expert to facilitate the service.
Service Providers
We share data with trusted third-party providers including payment processors (Paystack), video conferencing platforms (Zoom, Google Meet), email services, and cloud storage providers.
Legal Requirements
We may disclose information when required by law, in response to legal processes, to protect our rights and safety, or to investigate fraud and security issues.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with prior notice to affected users.
Security Measures
We implement industry-standard security measures including SSL encryption, secure data storage, regular security audits, access controls, and employee training on data protection.
Payment Security
All payment information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.
Account Security
We encourage users to use strong passwords, enable two-factor authentication where available, and promptly report any suspicious activity on their accounts.
Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting our support team.
Data Deletion
You can request deletion of your account and associated data. Some information may be retained for legal or legitimate business purposes as outlined in our data retention policy.
Marketing Opt-Out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or adjusting your notification preferences in account settings.
Data Portability
Upon request, we can provide a copy of your personal data in a structured, commonly used, and machine-readable format.
Cookie Usage
We use cookies and similar technologies to maintain your session, remember your preferences, analyze platform usage, and provide personalized experiences.
Third-Party Cookies
Our platform may include cookies from analytics providers (Google Analytics), advertising partners, and social media platforms to improve service and measure effectiveness.
Cookie Management
You can control cookie settings through your browser preferences. Note that disabling cookies may affect platform functionality and your user experience.
clarispot is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete such information.
Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
We encourage you to review this policy periodically. Continued use of our platform after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
